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Information Technology

Mission Statement

The mission of the Division of Information Technology at SUNY Westchester Community College is to empower our Campus Community with innovative, secure, and adaptive technology solutions that drive:

Academic Excellence: Enabling faculty to design and deliver cutting-edge, high-quality instruction.
Student Success: Supporting retention and completion through accessible and effective digital tools.
Engaged Learning: Enhancing student experiences both in and beyond the classroom.
Operational Efficiency: Facilitating agile, efficient operations that support the needs of faculty and students.
Strategic Innovation: Developing forward-thinking strategies and methodologies that align with and advance the college’s mission.

Our commitment is to provide high-quality service, innovation and academic excellence while enriching the lives of those in Westchester County and beyond.

Information Technology Main Number

914-606-8000

Option #1: Student Helpdesk
Option #2: Faculty/Staff Helpdesk
Option #3: IT Division Office

Pathway to IT Support Services

I am…

Student Faculty, Staff, Admin Intern Cyber Safe Looking for

I want to…

Account/Email Activation Brightspace Multi-Factor Authentication Wireless Access Points – Asgard

Virtual Computing IT Service Request

Cyber Training Spam/Phishing Emails Student Phishing Employee Phishing Protecting Your System Phishing Incident Report

Access Request Microsoft OneDrive Cloud Storage Helpdesk FAQ’s

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10 Million

Cyber Threats Annually

1 Billion

Global Threats Annually

$25 Billion

In potential coportate savings when mitigated

6 Trillion

In insurance liability globally

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Network Support

Range of Responsibilities

Network Engineers at a college typically has a range of responsibilities to ensure the smooth operation of the institution’s network infrastructure. These roles are crucial for maintaining the college’s network infrastructure, ensuring it is reliable, secure, and efficient.

Network Design and Implementation

Troubleshooting and Problem Resolution

Network Maintenance and Security

Upgrades and Enhancements

Documentation and Compliance

Training and Support

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Application Development

App Development

Application development, often referred to as app development, is the process of creating software applications that run on various devices, such as computers, mobile phones, and tablets. This process involves several key stages:

Planning and Research

Design and Prototyping

Development

Testing and Quality Assurance

Deployment

Maintenance and Updates

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Helpdesk

Central IT Resource and Support

An IT helpdesk is a centralized resource designed to provide technical support and assistance to users within an organization. An effective IT helpdesk is crucial for maintaining productivity and minimizing downtime in an organization. If you have any specific questions or need more details, feel free to ask!